Care coordination for families & facilities
Care Elevate
Resident Care, Elevated.
Keep the whole care circle in sync — without another phone tree. Secure group threads, care-event notifications, and a family portal, built as an add-on to Shift Elevate.
A module of Shift Elevate — rolling out
Care Elevate is not a rename of the staffing product. Staff continue to schedule on Shift Elevate. Families and care contacts use the Care Elevate portal at care-elevate.com. The module is off by default and enabled per facility after a BAA. Resident communications are rolling out — they are not live for every community today.
The communication gap in long-term care
Scattered phone trees
Directors chase siblings, nurses, and doctors across texts and voicemails — with no shared record of who was told what.
Care circle out of sync
One family member hears about a fall before another. Providers call back into a black hole because nobody saw the first update.
PHI in personal phones
Clinical details in group texts create compliance stress long before survey season. SMS should notify — not carry the chart.
No audit trail
When leadership asks who was notified after an incident, the answer lives in someone's camera roll — not the system.
How Care Elevate helps
SMS carries the notification. The portal holds the conversation — so clinical detail stays out of text threads.
Group care-circle threads
Family, staff, and medical contacts share one conversation per resident so siblings and providers stay aligned without duplicate phone trees.
Care-event notifications
When a fall, hospitalization, or other care event occurs, opted-in contacts receive a secure ping — not a wall of PHI in a text thread.
Family portal at care-elevate.com
Contacts open a secure web portal from an SMS link. No app install is required for the first release.
TCPA-aware opt-in
Contacts confirm consent and manage delivery preferences before operational messages. STOP and HELP are honored on every path.
Centralized contact roster
Replace scattered spreadsheets with a facility-managed care circle — emergency contacts, proxies, home health, and more.
Audit trail
Outbound and inbound communications are logged so directors can explain who was notified and when.
What's next
- Rolling out
Resident care-event communications
Phase 1 group threads, care-event notifications, and the family portal — enabled per facility after a BAA, not on for every Shift Elevate community by default.
- Next
Facility intake and visitation processing
Structured intake and visitor workflows so the front door matches how your community manages residents safely.
- Exploring
Native family experience
A later Care Elevate app mode for families. Staff scheduling stays on Shift Elevate on the web.
Request early access
Interested in Care Elevate for a community already on Shift Elevate, or evaluating both? Early partners help prioritize resident-comms workflows. InfiNet Solutions LLC will follow up.